{1 - 24} GreyGrey
{25 - 49} GreenGreen
{50 - 499} BlueBlue
{500 - 4999} OrangeOrange
{5000 - 24999} RedRed
{25000+} BlackBlack

Please confirm that you would like to report this for an admin to review.


New Girl

How have y’all dealt w/ being the new girl? The gal I replaced had been there for 8 yrs and many patients were very used to only seeing her. How do you deal w/ patients when they give that β€œlook” when you call them back? How do you go about easing their fears?



Confirm that you would like to Remove Email Alerts for your question. You cant undo this and you will not be able to re-subscribe.


12 Answers

It depends on reason for her leaving…but, when a patient makes a comment about it you can answer…Yes, (patients name) I understand she was a wonderful hygienist to her patients, unfortunately she had to find a location closer to home, or wanted to be with her kids or what ever the reason. Then follow up with how fortunate you are to have found a practice that so many patients appreciate their hygienist like they do. Then ask -At your last visit did (previous hygienist name) have any concerns about your teeth or gums etc. that you want me to know about? That will move them off topic of old hygienist and in to todays appointment with new hygienist.

Confirm that you would like to select this answer as the "Best Answer" to your question. This will bring this answer to to top and be highlighted as "Best Answer". You can always change this if a better answer is given.


I saw one hygienist’s regular patient while she was on maternity leave. He had only seen her every 3 months for 4 years. When I called him back he thought I was only going to seat him so he could wait for his usual hygienist. When I said I was going to get started and leaned the chair back he jumped out of the chair and said I wasn’t going anywhere near his mouth! He was very particular about who he wanted seeing his teeth. I was able to talk him back into the chair and urged him to just relax and try something new. By the end he said he liked me and wanted me to always be his regular hygienist’s backup lol. He even let me use the ultrasonic on him which he never let the other hygienist do. Honestly he was more upset with the front desk for not giving him the heads up first. That can help alot if the front desk just lets them know they will be seeing someone new. Most will come around. Once they see you a few times you aren’t new anymore. You become their regular hygienist πŸ™‚

Confirm that you would like to select this answer as the "Best Answer" to your question. This will bring this answer to to top and be highlighted as "Best Answer". You can always change this if a better answer is given.


This is great. I go through this on a daily basis. The other hygienist at our office went on maternity leave and during that time found a new position at a different office. I am really good friends with her still and she was an awesome hygienist and great with her patients. Her patients loved her. I think it is helpful when the front desk tells them who they are seeing before they come in, it eases the confusion. I always get “I will miss her” “she was great” so on and so fourth. I always say, “I know, we miss her too, she was a great hygienist”. It is hard to leave someone you have trusted for so long and have a connection with. I write notes in my patients charts so I have something to talk about with them when I see them next and don’t ask them the same questions every time I see them.
Most of the patients I see of hers come around and enjoy seeing me. I just try to be understanding with all of my patients and make them feel as comfortable as possible.
However, you will always have patients that want to see a different hygienist. Don’t take it personal, even though sometimes it is hard. You are awesome, people just have their preferences.

Confirm that you would like to select this answer as the "Best Answer" to your question. This will bring this answer to to top and be highlighted as "Best Answer". You can always change this if a better answer is given.


The same thing happened to me. At first I felt really sad inside and a little nervous to introduce myself to the patients. Eventually I realized that the patients were not really mad at me, just disappointed that the provider they felt comfortable with for so many years is gone! So they vent. Just tell them that you understand and that you are here to take great care of them. Make sure you read all the notes in the chart properly. Hopefully she wrote extra notes like I do like pt only like semi supine position etc. Good luck you will be just fine. I think most of us go through that at some point.

Confirm that you would like to select this answer as the "Best Answer" to your question. This will bring this answer to to top and be highlighted as "Best Answer". You can always change this if a better answer is given.


After couple cc intervals the patient will come around. They may even like you better than the previous…….or not. Most are just apprehensive because it’s the unknown.

Confirm that you would like to select this answer as the "Best Answer" to your question. This will bring this answer to to top and be highlighted as "Best Answer". You can always change this if a better answer is given.


I had to fill the shoes of a great hygienist who left to be a director of a dental hygiene program at a university. Very intimidating since this was my first job out of hygiene school! I just asked the front desk to include in the confirmation calls that they would be seeing a new hygienist, which lessened the confused looks. However, I still delt with the “she was a great hygienist, I’m going to miss her” I always told the patient I’d take the challenge and win them over. They usually appreciated my new tips or tricks that I learned in school. The first recall with most of those patients went great. They usually come back with a smile on their face saying they are glad it’s the same person again. It all takes time.

Confirm that you would like to select this answer as the "Best Answer" to your question. This will bring this answer to to top and be highlighted as "Best Answer". You can always change this if a better answer is given.


Even as the not new girl, an office with several hygienists will leave you being the new one…I just tell them its their lucky day πŸ˜‰ lol…just be you, be thorough and they cant help but appreciate a new face πŸ™‚

Confirm that you would like to select this answer as the "Best Answer" to your question. This will bring this answer to to top and be highlighted as "Best Answer". You can always change this if a better answer is given.


I agree that is is very helpful if the front desk could inform them during confirmation. Especially since they may better know which ones are more likely to be ‘upset’ by the change.

Confirm that you would like to select this answer as the "Best Answer" to your question. This will bring this answer to to top and be highlighted as "Best Answer". You can always change this if a better answer is given.


My practice had several hygienist prior to my arrival…people like continuity and familiarity, it’s the nature of the beast…hold your chin up high you belong to a well educated, compassionate, skilled professional group… We leave no one standing alone… we are right there beside you in your operatory…a gentle word and a warm smile is a good way to reassure them…good luck

Confirm that you would like to select this answer as the "Best Answer" to your question. This will bring this answer to to top and be highlighted as "Best Answer". You can always change this if a better answer is given.


Thank you everyone!

Confirm that you would like to select this answer as the "Best Answer" to your question. This will bring this answer to to top and be highlighted as "Best Answer". You can always change this if a better answer is given.


I am a temporary hygienist and at one particular office, there is a hygienist that has been there for 25+ years. Her patients get so anxious when I call them back for their appointments. Most of the patients are okay after I’ve completed their care. But the Doctor will have the office staff call certain patients who had specially asked for her and let them know she’s out for the day and let the patient decide if they want to keep their scheduled appointment. It’s can be frustrating because at some point this hygienist will retire and someone else will take her place. Just do your best and try to make the patients that are so specific about their hygienist as comfortable as possible.

Confirm that you would like to select this answer as the "Best Answer" to your question. This will bring this answer to to top and be highlighted as "Best Answer". You can always change this if a better answer is given.


Ahhh yes, I replaced a MUCH LOVED hygienist who had been there for like, ten years who was very personable and very gentle. The look of panic and distrust on the patients’ faces was so unsettling! One lady actually took one look at me and rescheduled to the one day that this hygienist was still working at our office. It’s not fun, but after awhile they get used to you. All you can do is be yourself and realize that people do not like change when it comes to who works in their mouths!

Confirm that you would like to select this answer as the "Best Answer" to your question. This will bring this answer to to top and be highlighted as "Best Answer". You can always change this if a better answer is given.


You must be Logged In to Answer this Question

Already a Member, Log In
Not a member yet? Sign Up