When a patient wants to see a different hygienist, its hard not to take it personally. First, you must realize that change isn’t easy or comfortable for most people. So many times, its not necessarily you, its that the patient isn’t comfortable with change. Earning patients’ trust simply takes time. Once you get to know them the conversation will come easier for you.
 
To feel better about it, it helps to know if there is a reason for patients to switch hygienists. If the front desk is doing the scheduling, maybe ask them if patients have had feedback on why they requested a different hygienist. This will either give you things to work on and/or help you not feel like you aren’t good enough.
 
Regarding your question on being a talkative or quiet hygienist, check out this question previously asked for some feedback: https://www.dentalhygieneanswers.com/are-you-a-quiet-hygienist-or-a-talkative-one/
 
Don’t get down on yourself about this! I want to add that everyone is different, so some people just click better with some rather than others. Be confident in your skills!

We have 4 hygienists in our office. We all have different personalities and do things a little different ( some keep saliva ejector in mouth, others have the pt hold it ) but we all get the same results in the end. Patients have anxiety before they even sit down, so sometimes change is difficult for them. As long as you are doing the best you can, don’t sweat about who they see !