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Crazy boss breaking the law?

I graduated last year and just got my first permanent job 4 months ago (jobs are VERY hard to come by in my area). Today I casually found out from a co worker that my boss records every phone conversation that comes through. Then if someone at the front desk doesn’t handle something the way he wants he reprimands them in his office and makes them listen to the recorded call. Is this legal? I feel sick b/c this leads me to believe he listens to EVERY call and he never told me when I was hired. I don’t want to hear that I need to quit right away because jobs in my area are VERY hard to come by, esp for new grads. I was unemployed for a long time after graduation and I need this job to live!



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6 Answers

Found it! Question: Secretly recorded in operatory.

This link discusses:
Audio recording without the consent of the parties is called electronic eavesdropping. The Electronic Communications Privacy Act and the Stored Wire and Electronic Communications Act, commonly lumped together as the Electronic Communications Privacy Act (“ECPA”), are federal laws that prohibit certain types of electronic eavesdropping. The law applies to traditional telephone wiretaps, cordless telephone interceptions, electronic messages, voicemail systems, pagers, chat logs, web-streaming video, voice over IP, and recording or videotaping private face-to-face conversations. The first and most basic principle underlying this law is the concept of a “justifiable expectation of privacy.” It could be argued that a justifiable expectation of privacy includes conversations that happen within the walls of a treatment area, especially when conversations are of a sensitive nature.
Written by: DIANNE GLASSCOE WATTERSON, RDH, BS, MBA with RDH Magazine.

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Thanks for all the feedback everyone!

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I would think that his recording phone calls is legal, especially if staff is aware. That doesn’t make it right though…

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I worked front desk at an office that records all phone calls incoming and outgoing. I believe the legality is they have to advise callers and staff alike that calls are recorded. The notice on the phone for the caller was right before the line started ringing, very similar to what you hear when you call insurance/cable/cell phone company. When I was hired at that particular office in my new hire package was an acknowledgment that all lines are recorded. Do you remember signing something like that?

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If you absolutely need the job stay, but start looking for a new one. In the meantime try to get the staff together w/o Dr. To discuss this. If everyone is on the same page you can speak with your Dr. About it and tell him you are all concerned about the legality of the recorded calls. Strength in numbers. Also bring up the pts perspective and say you would hate to hear bad mouthing of the office when pts find out- bad for business.

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I posted on this very topic to an earlier question. Search the past questions. In most states it is illegal to record phone conversations without both parties on the line knowing about the recording. Find the previous question and check out the link I mentioned.

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