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Need tips on Front office Dilemma – Husband Office Manager vs. Wife Dentist

My Dentist is awesome, her husband whom runs the front desk has no dental experience at all, continues to tell us what to do with infection control and how to treat patients… I’ve tried talking to my dentist but it causes a fight between them and then everything gets super uncomfortable. Any suggestions??? Thanks.



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4 Answers

This doesn’t help your situation now, but I have a personal policy to never work for someone who employs family members. It never works out

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I agree with OURDH. Discuss with your boss about taking an office training course about infection control and dental day to day business.

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In hygiene school, on our last classroom day, we had a good conversation about random-type things that us, as students, needed to know about the “real world” that weren’t necessarily in the curriculum. One of the topics was regarding working at an office that employed family members. What I took away from the conversation was to try not to put yourself in that situation. I will admit though, I didn’t take this advice and have been in your exact situation. If the dentist wants to employ a family member and bring that drama to the office, they must live with that; however, we have a choice not to take part. This is almost impossible though, as dynamics of the office effects everyone as a team. If you bringing up issues to the dentist (the boss) about the front desk causes “fights” so be it, you must do what you need to do to provide the best patient care.

In my opinion, someone with no experience in dentistry should not be giving infection control advice! Does your office do yearly OSHA training? I would highly recommend training with the “front desk” sitting in. However, training of the front desk may not help. If that is the case, it may be time to move on. This kind of conflict can drain your energy before you even start your day, and that’s not fair to you, the patients, or even healthy for you. I know it’s difficult to find a new job, but in the long run you will be so much happier.

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Thank you Kara, I am pretty locked in, and trying not to take part while still bringing up problems that I have in the nicest manner, I find that treating her husband like he is actually a manager like figure is helping, I just love my dentist too much at this point to want to walk away. I appreciate everything yall have said.

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