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PA/IO protocol for a crown

We are required now to take PA/IO at the end of the appt if a crown is needed as the assistants were complaining of having to take one the day of work. In my other office the DDS preferred to have the PA taken the day of work. Also, if the pt hasn’t had the work done yet & the PA isn’t current we have to take a current one. A lot of times we have no time to take a PA. What do u guys think? What does your office do?

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1 Answer

I agree, that you already have enough to try to squeeze into the appointment time! The more you try to squeeze in, the lower the care standard becomes. At my office, I will take a PA if the doctor needs further proof of the need for a crown or for insurance purposes. Otherwise, he would much rather have the most recent image possible so he knows he’s working with the most accurate information. This should NOT be the assistants call and the assistants should not be dictating treatment, this is for the doctor. The assistant at my office wouldn’t dare! Further, my doctor likes the office to run on time (he respects the patient’s time), so if taking a PA and intraoral pics puts me behind he’d rather it be done when more time is scheduled with him.

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