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Patient complains I talk too much

When I am uncomfortable, running late, fillin the blank—–
I talk too loud and tend to talk too much. This “she talks too much” has inspired 2 patients complaining this last year on our reviews.
I really try NOT too…but sometimes I misread the pt and pow!

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1 Answer

This can be a tough one because you want to build rapport with your patients, but you don’t want to put them off by talking too much. While it may be hard to not take this personally, listen to the feedback you’re getting. Read the patient and if they are not in a talking mood after some small talk, then try to limit the chatting. It sounds like it is your instinct to talk to fill the void of being uncomfortable, but recognize that the patient may not be feeling uncomfortable. The complaints also may stem from the subject at which you are talking about. I have this problem myself where I will sometimes get nervous and then things just come out of my mouth. Make sure you are keeping everything workplace appropriate. I hope this helps and I wish you the best of luck!

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