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What would you do if your DIrector of Operations and owner question your probing depths.

My director of operations had her friend come in for a cleaning last week. She had not been to the dentist in 10 years but has excellent hygiene. My director of operations got mad at me because she didn’t need a deep cleaning. Probing depths were healthy. She is now having the owner question me but won’t say anything to me personally. I have never been questioned about probing depth. Her friend had no bone loss or inflammation. Now they are posting about a job opening at my office but say it’s to add part time which I find hard to believe due to us being slow. Advice please.



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1 Answer

This is not a fun situation to be in at all. You are abiding to the standard of care. Meaning, you are treating the patient according to what they present with; if they present healthy, there’s no need to commit malpractice and over treat. The director of operations, of all people, should understand this; even if only for liability purposes.

I’m going to go ahead and assume there was a doctor exam, so the doctor that saw this patient should be able to back your treatment choices. You may want to have a chat with them about this patient.

Don’t hesitate to show whoever decides to talk to you the patient’s radiographs. Point out the fact there’s no boneloss, radiographic calculus, widened PDL, etc. Justify yourself using facts. Have them talk to the doctor who did the exam too.

It does seem deceptive to tell you the job posting is for hiring another hygienist, when the office is slow. Unfortunately, you will have to let that one play out to see if they are being truthful.

If they do let you go, I would encourage you to look at is a blessing in disguise. An office that doesn’t back up your treatment recommendations, isn’t an office you should work at. Further, you should work in an office that shares your patient care standards. I really hope this isn’t the case and just an isolated incident.

I wish you the very best of luck!

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